SHIPPING POLICY

Shipping Policy

The estimated delivery date of the products will be stated in your order confirmation email. If you do not receive an estimated delivery date from us, we will deliver the order within 15 days after the date of the order. We (and not the Partners) facilitate delivery services to you and we will try to ensure that your order is delivered by the estimated delivery date if given,) but there may be circumstances where delivery is delayed because of events beyond our reasonable control (please see section 15 below for further information). If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay. Delivery times may vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed. The product(s) will be shipped directly to you from the Partner(s)' stockpoint so your order may arrive in multiple deliveries and at different times.

If no one is available at your address to sign for your order, our delivery partner will leave you a note and you will need to contact them to rearrange delivery.

RentMi offers users the choice to receive notifications for order and delivery updates via SMS. Message frequency may vary, and standard message and data rates may apply. Neither RentMi nor the carriers hold responsibility for delayed or undelivered messages.

In certain circumstances our delivery partner may provide you with optional services when delivering your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; (c) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (d) re-directing to a collection point: collecting your package from a collection point nearby. By selecting any of these services, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that RentMi shall bear no responsibility or liability for any loss or damage that may result from delivering your order in that way (please refer to section 4 on Liability for the Services). Please also read the information on our Orders & Shipping page as this contains important information about your order and its delivery. We also offer the option to collect your order from a participating Partner. Please see our Click & Collect section for more details.

Should an order be returned to its origin due to certain circumstances, the associated shipping costs will not be refunded. These circumstances include, but are not limited to:

• Failure to Provide Required Customs Documents: If the order is sent back to its origin because you did not supply the necessary customs documents upon request and within a reasonable timeframe.

• Refusal to Pay Customs Duties: If the order is returned to its origin because you declined to pay the applicable customs duties.

• Unreachable Customer: If the order is sent back to its origin because attempts to deliver were unsuccessful, and you were unreachable.

• Incorrect or Unfound Address: If the order is returned to its origin due to an address discrepancy, where the provided address during order placement was either not found or was incorrect.

Carriers Signature Services – Domestic and International

(a) Carriers are not obliged nor commonly request a signature or any other electronic acknowledgement of receipt, but they may, at their sole discretion, request them. (b) Carriers may also request authorisation to release without a signature if you select this option. If you opt for delivery without signature, you acknowledge and agree that RentMi shall bear no responsibility or liability for any loss or damage that may result from delivering your order that way. (c) Carriers are not obliged nor commonly ask for a photo ID to verify your age, but they may at their sole discretion, request this before delivery.

9) International Delivery

Details of the countries we deliver to can be found on our Orders & Shipping page. There are restrictions on some products for certain international destinations, so please review the information on that page carefully before placing an order. If you rent products for delivery to an international destination, your order may be subject to import duties and taxes which are applied when the package reaches that destination. Please see section 7(c) above for more information on duties and taxes. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws.

10) Returns and Cancellation

Please see our Returns & Refunds Policy for information on returns. For further information on cancelling your order under the CCRs, please see below.

Cancelling under the Consumer Contracts Regulations

Depending on where you live, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs") or equivalent consumer legislation in the EU. This means that, during a certain cancellation period, if you change your mind or for any other reason you decide you do not want to keep the rented products, you can notify us of your decision to cancel the order. If you choose to cancel your order before it has been prepared for shipment (usually when the shipping label is not printed), your order will not be sent out to you and you will receive a full refund, including any expected shipping costs. If you choose to cancel your order after it has been prepared for shipment (usually when the shipping label is printed), the items will need to be returned.

Once the products are returned to the relevant Partner or RentMi entity you will receive a full refund, including the original delivery costs; however you will be liable to arrange and cover the full cost of returning the order to the Partner or RentMi entity. In instances where products are sold by a RentMi entity, the return will be processed by the relevant RentMi entity. Once the returned products have been received and accepted, you will receive a full refund

How to cancel under the CCRs: Except in relation to certain types of products as set out in the Returns Policy, you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the products ("cooling-off period").