PRIVACY POLICY

Privacy Policy

We only use your personal information in accordance with our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use your data. By using the Website, you consent to the use of your data as described in our Privacy Policy and you warrant that all data provided by you is accurate.

13) Intellectual property, software and content

We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same) ("Content"). The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors' rights and database right laws. All such rights are reserved.

You must not systematically extract and/or re-utilise parts of the Website or the Content. In particular, you must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the Website. You must not create and/or publish your own database that features substantial parts of the Website (e.g. our prices and product listings) without our prior written consent.

Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on the Website are in no way associated, linked or affiliated with us. Any trademarks/names featured on the Website are owned by the respective trademark owners.

14) Ethical sourcing policy

As a reputable and trusted business committed to offering its customers high-quality products, we recognise our obligation to ensure that all Partners and other suppliers are operating ethically. We expect all Partners and other suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights. All Partners and other suppliers are expected to comply with their national employment laws and regulations with particular regard to: minimum age of employment, freely chosen employment, health and safety, freedom of association and the right to collective bargaining, no discrimination, no harsh or inhumane treatment, working hours, rates of pay and terms of employment.

We will never knowingly allow a Partner to offer its products on the Website if such products are sourced from countries which are in breach of these principles. We also look to the Partners and other suppliers to instil these principles when dealing with their own supplier base. Because of the sometimes complex nature of the Partners and other suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the rental of the products.

15) Kidswear policy

The RentMi Kidswear product safety policy sets out guidelines to highlight the types of products that Partners might be restricted to sell via the RentMi platform due to product safety restrictions. Our policy states that Partners should seek regular independent advice and assurances from the brand/manufacturer/importer from whom the product is purchased to determine whether the goods are permitted to be rented into the country and where applicable, the state, in which the consumer is located. While we work closely with our Partners, it is our Partner’s responsibility to ensure that the goods they rent comply with all applicable product laws and regulations, such as Flammability Standards, Certificates of Compliance and Tracking Labels. Our Customer Service Advisors can liaise with the relevant Partner if you require additional information.

In instances where a product is rented by a a RentMi entity, the above references to the Partner shall apply to the relevant RentMi entity.

16) Other important information

We reserve the right to close your RentMi account or restrict future orders at any time in our sole discretion.

Severability - Each of the sections and paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect.

Waiver - If you breach these Terms and Conditions and we take no action, or if we delay in taking action, that does not mean that we have waived our rights and we will still be entitled to use our rights and remedies. If we do waive a breach by you, we will only do so in writing (signed by one of our Directors), and that will not mean that we will automatically waive any later breach by you.

Entire agreement - These Terms and Conditions constitute the entire agreement between you and us and they supersede any and all earlier agreements between you and us.

Events outside of our control - We and the Partners will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control.

An event outside of our control means any act or event beyond our or the Partners reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.

If such an event takes place and it affects the performance of our or the Partners’ obligations to you: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our and the Partners’ obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.

Complaints - We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Please see our Contact Us page for details of how to get in touch with us.

17) Governing Law and Jurisdiction

Anything related to your order, use of the Websites or these Terms and Conditions are governed by English law. The courts of England shall have the exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.

18) Terms applicable to rental from Selected Partners.

If you are purchasing an item from any of the Selected Partners listed at the end of this section 18:

(a) Section 2 above shall not apply to you and shall be replaced by the following:

2) About us

“We are RentMi Ltd and we operate the Website. We are a company registered in England and Wales and our registered office is at Office G, 2nd Floor, Building 2, Liverpool Innovation Park, Edge Lane, Liverpool, United Kingdom, L7 9NN. We provide the Services to you through the Website. Further details of the Services we provide are set out in section 3 below. When you rent products from the Selected Partners using the Website, and the goods are in the EU at the point of delivery, RentMi will invoice you directly for the product and associated delivery services. In such cases the provisions of section 47 (as applicable) of the UK VAT Act 1994, will apply for UK VAT purposes. This does not change the underlying contract governing the supply of goods from the Selected Partner to you and all your statutory rights are unaffected. Further details about the products, the Selected Partners and the contract between you and the Selected Partners in relation to your purchase of the products are set out in sections 5, 6 and 7 below.”

(b) Section 6 above shall not apply to you and shall be replaced by the following:

6) RentMi Partners

As explained above, the contract for the rental of the products is between you and the relevant Partner. When you rent products using the Website, we will receive payment from you and hold those funds on behalf of the relevant Partner, before transferring the relevant amount to the Partner once the products have been provided to you.

We request that all Partners using the Website have and maintain reasonable business policies which comply with our own business policies. We cannot, however, be responsible for the Partners’ business policies. If you are unhappy with the product or service you have received from a Partner, you should contact us and we will liaise with the relevant Partner on your behalf to try and resolve the issue.

(c) List of Selected Partners: To be provided soon.

19) Ranking parameters

Items made available for rent by brands and partner boutiques on rentmi.co.uk are automatically ranked on listing pages based on several criteria, which are listed below. RentMi uses these criteria to balance its commercial requirements and the services it provides its Partners, with creating an online browsing experience that is optimised for consumers of luxury goods to promote a high standard of service for customers. As such, these metrics might be ranked sequentially or otherwise according to different customer, commercial and market scenarios and may attract varying weighting over time.

A customer’s user type, gender, preferences and shopping behaviour, as well as the browsing filters that customers choose themselves as they shop, may influence the results of items that are displayed in response to a customer query on site page of rentmi.co.uk or Apps.

Following from that, the RentMi algorithm criteria focuses on the item: (i) newness and trending behaviour; (ii) stock and size availability; (iii) revenue, transaction volume and profitability; (iv) price average across regional partners; (v) upload date; (vi) season, for rent pages; (vii) page visits; (viii) category; and (ix) colour.

When identical items are made available for rent on rentmi.co.uk from two or more distinct partner sources, the following criteria are additionally taken into account to determine the item displayed: (a) final customer price; (b) partner preferential stock point (including warehousing), delivery distance and time to customer; (c) partner score (which includes such elements as profitability and service levels); and (d) the upload date of an item.

RentMi may prioritise items originating from members of the RentMi group (RentMi Affiliates) over items sourced from third party partners, it may not choose to do this all the time. RentMi might, on occasion, afford higher rankings to items originating from RentMi Affiliates to maximise users’ interactions with its own Affiliates and to increase the awareness of items of its Affiliates’. Apps may feature exclusive items or brands that are not available for rent on rentmi.co.uk which may affect item ranking and display.

RentMi brand and retailer partners can pay for specific featured placements across a select few site and App listings, resulting in listings of items appearing higher. Such items will be flagged as being featured on rentmi.co.uk listing pages.